Refund Policy

Effective for Principal's Concert 2026 ticket and merchandise purchases made through this website and processed via our accredited payment partners (iKhokha, Ozow, PayFast, PayGate).1. Event TicketsTickets purchased for the Principal's Concert 2026 are sold for this specific event and are not refundable or exchangeable once payment has been confirmed save as set out hereafter. A purchaser may cancel a ticket booking before the date of the concert, subject to the University being entitled to impose a reasonable cancellation charge as permitted in terms of section 17 of the Consumer Protection Act No 68 of 2008. The amount of any cancellation charge will be determined by having regard to the circumstances of the cancellation and applicable law. You will be entitled to a full refund, or, at your election, a credit or transfer to an alternative date, if: - the event is cancelled by the organiser and not rescheduled; - the event is postponed or its date/time is materially changed, and you are unable to attend on the rescheduled date; or - you were charged in error, for example where a duplicate transaction occurred, provided that you notify us as soon as reasonably possible so that the transaction can be investigated and corrected. Cancellation requests submitted before 1 October 2026 will be subject to a 10% cancellation fee. Cancellations received thereafter will be subject to a 20% cancellation fee, in accordance with Section 17 of the Consumer Protection Act. Nothing in this Policy is intended to exclude, limit, or modify any right or remedy available to a consumer in terms of the Consumer Protection Act or other applicable law.2. MerchandiseMerchandise purchased through this website is subject to the rights and remedies afforded to consumers in terms of the Consumer Protection Act No 68 of 2008. If merchandise supplied to you is defective, damaged, unsafe or does not materially correspond with what was ordered, you may exercise the remedies available to you in terms of the said Act, including, where applicable, repair, replacement or refund. Except where merchandise is defective, damaged, incorrectly supplied or where a return, replacement or refund is otherwise required by law, merchandise may not be returned or exchanged merely because the purchaser thereof has changed their mind. Personalised or made-to-order merchandise may not be returned or exchanged unless it is defective, damaged, incorrectly supplied or a return or other remedy is required in terms of applicable law.3. How to Request a RefundTo request the cancellation of a ticket booking, or a return or refund where permitted in terms of this Refund Policy or applicable law, please submit a request via our contact form, and provide your order number together with the reason for your request. Approved refunds will ordinarily be processed within 15 business days after approval, subject to the processing times of the relevant payment service provider.4. ContactFor any questions about this policy, please contact us using the details published in the footer of this website.